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Reviews for Amsterdam Airport Schiphol

Read reviews or write a review about Amsterdam Airport Schiphol (AMS) in Netherlands. Provide other airport travellers with essential airport information and tell us about your airport experience. So far, 11 airport passengers have written an airport review about Amsterdam Airport Schiphol with an average score of 1 out of 5.

Reviews

Gabriella
1 day ago
★☆☆☆☆

Very disappointing - 3rd world experience - aggressive passport control - avoid this airport!


I’m a frequent visitor of Schiphol Airport, especially when I’m flying overseas. I used to like it before. But it was shocking to see that it feels like you jumped in a time machine and travelled decades back to the past.
We returned from a transatlantic trip and were shocked to see the hundreds of passengers waiting in the queue at the passport control. There were no separate windows/ lanes for EU citizens. The automatic passport scanners (there are 5-6) for passengers with EU passports were out of order. Yes, ALL OF THEM! So if you have a connecting flight to catch, add another 3-4 hours to your initial plan!
After a while they finally opened a grand total of ONE window for EU citizens, only to be treated extremely poorly by the border control. The man behind the glass was rude, condescending, and shouted at me. Twice. (Because I almost tripped over my carryon on the way to the window.) Then cursed at me in Dutch. He even had some remarks when he handed my passport back. I have never been treated so badly at any airports in my whole life. Regret to report, I was not the only one. The passengers behind me were also treated like scum at passport control.
Even after hours of the incident I was shaken by the treatment of the personnel.

I am not sure how this treatment of passengers is supposed to represent the Netherlands, but it’s safe to say: from now on I will try to avoid this airport.


Half of the travelators were out of order. Which didn’t affect me, as I had 5 hours till the departure of my connecting flight. But I can imagine those people I have seen running miles with massive suitcases have a different opinion.


They may or may not load your luggage on the plane. It was the second time in a row that our acquaintances’ suitcases were not loaded on the plane. Their luggages were recovered a week later and sent after them.



Overall experience: very disappointed, this is not how a major international airport should operate.

Rob
4 years ago
★★★★★

Schiphol Amsterdam is an airport with lots of facilities and shops. Good signage. Parking can be expensive though. The train can take you to Amsterdam city quickly. And to other cities too.
Tip: there is a little starbucks around the corner of the big busy one after checkin.

Samuele (Italian)
11 days ago
★★☆☆☆

Un aeroporto che mi consiglia di presentarmi 3 ore prima per evitare la fila è ottimo
Ma nemmeno un area fumatori è inaccettabile

Marco Franzati (Italian)
1 month ago
★☆☆☆☆

Area fumatori inesistenti

Gianni (Italian)
1 month ago
★☆☆☆☆

Aeroporto grandissimo, ma gestito male e per di più è pienissimo di topi, se partite di notte fate attenzione se avete questa fobia, esperienza bruttissima ed è un vero peccato perché amsterdam è magnifica!!

Emanuela Mannucci (Italian)
4 months ago
★☆☆☆☆

Areoporto ignobile, code di migliaia di persone ammassate x ore in attesa dei controlli di sicurezza. Impossibile accettare che tutto questo disservizio duri da maggio. Siamo in Europa, nella grande Olanda? Che ha sempre da criticare gli altri stati, Italia in particolare...

Luisa Martinelli (Italian)
5 months ago
★☆☆☆☆

Aereoporto pessimo. Passeggeri ammassati in fila per poter entrare (famiglie con bambini comprese) in deroga ad ogni criterio di sicurezza. Sembra impossibile tanta disorganizzazione per una capitale europea

Alessandra Ciotta (Italian)
6 months ago
★☆☆☆☆

Aereoporto da terzo mondo, per imbarci abbiamo affrontato una fila unica di oltre cinque ore, senza che nessuno ci dicesse nulla.Esperienza da dimenticare!

Kristina. bjorklund (Swedish)
8 months ago
★☆☆☆☆

Kaos!!!!!!!!!!!!!!!!!!!

Mf (French)
1 year ago
★☆☆☆☆

Je sais que fumer ce n'est pas bien mais vraiment le hub européen n'a pas de zone fumeur dans son terminal...

Ooiio (French)
1 year ago
★☆☆☆☆

Infraction au faciès très grave de la part d'un pseudo contrôleur d'AIR FRANCE KLM AMSTERDAM !!!!!! PERMET DE RIRE DES CLIENTS ET DE VÉRIFIER UNIQUEMENT LES NOMS BLANCS TOUT EN PARLANT EN ANGLAIS. AUCUN PROFESSIONNALISME ET NE DEVRAIT MEME PAS TRAVAILLER ALORS ELLE EST FRUSTREE. APPELLE MÊME L'AMBASSADE QUI ENTRE DANS SON JEU RACISTE POUR EMPÊCHER LES PERSONNES AVEC TOUS LES DOCUMENTS DE VOYAGER MAIS NE VÉRIFIE MÊME PAS LES AUTRES PASSAGERS QUI PEUVENT ÊTRE RECHERCHÉS PAR DES CRIMINELS PUISQU'ELLE N'A PAS VÉRIFIÉ LEUR IDENTITÉ. C'ÉTAIT LE DIMANCHE 25 AOT 2021 À 15H20 D'AMSTERDAM AU CANADA. J'INTERVIENDRAI LES LIGUES ANTI-RACISME POUR ME CONSEILLER ET GÉRER LE SUIVI ENTRE LA DIRECTION ET CE CONTRLEUR À SANCTIONNER LOURDEMENT !!!!! CETTE PERSONNE N'A AUCUN RESPECT ET DOIT ÊTRE SIGNALÉE DÈS QUE POSSIBLE. JE NE PENSE PAS QUE AIR FRANCE KLM ENCOURAGE LES ACTES RACISTES DE LEURS COLLABORATEURS OU FUTURS EX-EMPLOYÉS.

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