Reviews for Frankfurt Airport

Read reviews or write a review about Frankfurt Airport (FRA) in Germany. Provide other airport travellers with essential airport information and tell us about your airport experience. So far, 4 airport passengers have written an airport review about Frankfurt Airport with an average score of 1 out of 5.


Andreas Bjerre Nielsen
6 days ago

I recently had a connecting flight at Frankfurt. It was a horrible experience. My flight was cancelled, which off course can happen anywhere for many reasons. But the problem was, that after that the airport staff was extremely unpolite. At one point I needed help from the staff, because my wife and I had been seperated from each other, so I asked some security staff for help, which direction I should text my wife to go. They didn't really care to help and in the end gave 3 different answers. Later another staff became very angry because I asked him "Do you know where is the exit", and since I didn't start out saying "Excuse me sir" (something you can forget after 24 hours travel and little sleep!) he became angry and thought I was being rude. So if you have the oppotunity go through Amsterdam or somewhere else!

Tasja Botha
6 months ago

If you can avoid this airport avoid it!

I stood in a security que right in the front waiting to go through for 10mins while the staff where chatting and laughing. They knew there were four people needing to get through security to make the British airways fly to city airport but they did not care one bit. There attitude was it is not my problem even when asked to tell the Ground crew staff that we were there. Upon finally arriving at the gate we were told sorry gate closed. We asked did the security guy not tell you we were at the front of the que, to which we were told we have been having problems with the security control since the summer and unfortunately they do not have control of what we can and cannot do.

If the security company at Frankfurt airport actually did their jobs and not chat to each other the entire time, I wouldn’t have taken us 15 mins to get through security when one is first in the que. Also none of us were pulled over either so just the security firm having no sense of urgency at all.

Needless to say the lady at British airways was a great help in getting me on the next flight out... thank you

12 months ago

I recently had the misfortune to have a connecting flight at this airport. It was an oasis of calm until we went to the gate. There were hundreds of people there. It was like an Indian train station in films. We had to queue at an entry gate to have our documents checked + were directed to the end of a long, long line. When we got to the front were were told that we had to join another line to get visas checked again. Got to the front of this huge line where young man checked our papers while dealing with another query on the phone. Told us to go to front of original line. A group of loud mouth Americans (all wearing black T shirts for some 2018 Alaska tour) told us to go to the back of the line. So they are in charge of procedures at this airport? Anyway back at the end of line. Eventually get to front and told that papers not stamped + go back to second line again. At this point I was angry + asked them to get the idiot boy over + do his job properly. Can I give this no stars? All personnel were rude and incompetent + why was almost everyone in the airport pushed into one small area?

Ismaeil Fazel
1 year ago

As a Canadian, witnessing the impolite, unprofessional, racist behaviour of German staff was a total consternation!! constrrnated

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