Reviews for Düsseldorf Airport Add a review
Read reviews or write a review about Düsseldorf Airport (DUS) in Germany. Provide other airport travellers with essential airport information and tell us about your airport experience. So far, 19 airport passengers have written an airport review about Düsseldorf Airport with an average score of 1 out of 5.
Reviews
Beware of the taxi drivers of the airport, they're scammers. Our hotel was 3 minutes from the airport and the taxi driver said he had been waiting for 4 hours and forced us to pay 'special prize' 20 euros for a 3 minutes trip.
Extremely rude security check personnel.
Security check area was almost empty with no queues, which should have made it a quick and pleasant experience. However, we were a group of 7 adults, and all of us had a bad experience at the security check on some level, including insults and name-calling directed at one of our passengers.
While it’s not necessary for the staff to be overly friendly, it would suffice if they were at least not rude or displaying clear power-hungry traits. Staff training is an absolute must.
Like other reviewers have said, extremely rude staff. We got to security, and we did everything as usual. Turns out we were using a security tray line that was closed and we didn't notice it. From the other line, a security man started shouting in German. We don't speak German. He kept being rude and unnecessarily shouting, because I had a knit cardigan and he wanted me to take it off. I speak English and told them so, no need to be this rude. One security female seemed to tell him he was being rude, but it was said in German. The rest of the staff did absolutely nothing, did not care. Do not expect to be well treated if you cannot speak German.
Dreadful experience. Made my disabled daughter stand queuing for an 1 hour for security. No provision for disabled people. Staff rude. Toilets disgusting with overflowing nappy bins.
A horrible experience from a so-called international airport. Parking staff are very rude. They do not speak English and are clearly annoyed when one does not speak German. I Pre-Paid for the parking and received a confirmation, only to have to pay it again upon my return because ticket stub was corrupted. Instructions at gate only in German. No one responding to help button at the exit bar. Had to back-up and create a traffic jam. No parking attendant on duty and when they did show up (it was only 6pm on a weekday), did not speak English and did not care to check that my reservation was pre-paid and issue me a new ticket. Was basically told in sign language to either pay again or just be stuck there in a very rude manner. Written a mail asking for a refund and attaching all the documentation details only to receive an automated response mail a week later informing me that they are still working on the issue. All this during a very slow Covid-19 travel period with obviously very light traffic. Can you imagine when it traffic goes back to normal. Not only are they totally clueless about customer experience but so are their automated email bots...Avoid at all costs unless you have no other option.