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Commentaires pour Francfort Airport

Lisez des évalutions ou postez une évalution à propos de Francfort Airport (FRA) à Allemagne. Fournissez aux autres voyageurs de l'aéroport des précieuses informations sur l'aéroport et partagez votre expérience à l'aéroport.Jusqu'ici, 23 passagers ont évalué l'aéroport sur Francfort Airport et accordé une note de 1 sur 5

Commentaires

Armelle
il y a 9 jours
★★★★★

avion annulé le 02 décembre 2023 ( conditions météo)
REMERCIEMENTS ET BRAVO pour trouver solution dans la journée ; Merci au Personnel gentil et efficace .

Patrick Pigeon
il y a 4 mois
★☆☆☆☆

Nous sommes passés par cet aéroport en transit entre Athènes (super aéroport) et Genève (idem) le 15 août 2023. Ce n'était pas la première fois que nous passions par Francfort, et nous en conservions un bon souvenir. Nous avons trouvé cette fois-ci un aéroport où tout est horriblement cher, et de très mauvaise qualité, très influencé par des tendances à la mode, venues des Etats-Unis ("healthy food", "friendly for the plane"t etc....). Presque plus rien en référence à l'Allemagne. De plus, les sièges permettant de s'asseoir en attendant l'embarquement ont été très réduits, sans doute pour inciter à consommer. Cette tendance concerne aussi les cafés, qui semblent replacés par des distributeurs eux aussi à des tarifs dissuasifs (et de type "junk food"). Au total, très mauvais endroit pour un transit, à éviter si possible. Prévoyez de quoi manger sur place......pour ne pas encourager cette arnaque.

Pekigniot
il y a 4 mois
★☆☆☆☆

Le pire aéroport du monde Une porte de sécurité s'ouvre, scanner corporel à l'ancienne 1h30 à passer. Unsain !! J'espère que l'aéroport allemand sera plus moderne et facile d'accès. La pire expérience de ma vie.

Blanchet
il y a 1 année
★☆☆☆☆

Deuxième galère a Francfort.
Organisation annoncée pour compenser un vol arrivé en retard et permettre d'assurer le transfert non mise en place.
Il nous a fallu parcourir les terminaux D à A en courant, avec de surcroît une totale absence d'aide ou de sympathie du personnel de l'aéroport.
Vraiment le pire aéroport que nous ayons jamais fréquenté.
Éviter à tout prix.

Saad
il y a 2 années
★☆☆☆☆

Many who work at Frankfurt airport: they are not kind, racist, they only know the English language with their mother tongue! rude treatments.....
--------------------
Beaucoup qui travaille à l’aéroport Frankfurt : ils ne sont pas aimables, racistes, ils ne savent que la langue anglais avec leur langue maternelle ! traitements impolis…..

Emmanuel
il y a 4 années
★☆☆☆☆

Venant de Bucarest pour retourner en France, Francfort n'était qu'une escale.
A Bucarest, nous avions déjà passé le contrôle sécurité + passeport.
Contre toute attente, nous avons été obligés de repasser le contrôle sécurité (40 minutes d'attente) + passeport (5 minutes).
Résultat : tout le groupe a loupé la correspondance. L'avion suivant est le lendemain.
Pour Lufthansa, la connexion prévue entre les 2 vols Lufthansa étant supérieure à 45 minutes, ce n'est pas de leur faute, mais celle de l'aéroport. En d'autres termes, repas, transfert et hôtel ne sont pas pris en charge.
Question : au sein de l'Europe, pourquoi faut-il repasser les contrôles à Francfort lorsque Francfort n'est qu'une escale ?

K. Casey (Anglais)
il y a 4 mois
★☆☆☆☆

Sorry for the lenghty review....
I'm reviewing Frankfurt Airport as someone picked up a passenger:
1) my friends' flight was delayed from its departing City. Reason given FRA didn't have enough staff to handle the incoming flights!
2) when we got there, we drove to Arrivals parking -where 10 min parking is free of charge! 10 mins. for pick up at an airport what joke!!
3) While there we had intermittent to NO Cellphone reception - another joke?!
4) After my friend's plane had landed (inner Europe flight) it took her over an hour to get her luggage -this is around 10-11 p.m.
5) we only had intermittent to NO cellphone reception, I walked into the terminal several times to see if I could find her, and I agree with reviews on this and other review sites that the signage in FRA is no existent and/or misleading
6) for ca. 1hour and 15 minutes we ended up paying Euro 30.00 for Parking!!!! what a rip-off, especially since we had to wait that long, because they were short staffed!!

We had to park all the way at the end of arrivals because everything else was full. Of course, if takes passengers over an hour to exit the Terminal there will be parking spots blocked instead of flowing traffic. But I guess as long as they charge those kind of parking fees......

Customer oriented service non-existent at Frankfurt Airport.

JFK NYC on the other hand excellent!! They have two Cellphone parking lots on the Airport grounds. You park for free and have to stay with your vehicle. The person you're picking up calls you when they're outside the Terminal with the exact exit location and then you can drive there, pull up, pick up the passenger and leave so you're not blocking whatever few parking spaces there are for hours at a time!!

FYI: FRA and JFK handle about the same amount of passengers per year and have approx. the size of land area.

FYI: Most reviews on this and other review sites about Frankfurt Airport are 1star / negative.

Rebecka Nilsson (Suédois)
il y a 6 mois
★☆☆☆☆

Den värsta flygplatsen jag någonsin varit på. Det är för stort, inga människor på informationsplatsen, inget gott tecken på att de skulle gå, ingen mat (bara på ett ställe, trångt förstås). Jag vill aldrig passera här igen!

Meron Eshetie (Anglais)
il y a 6 mois
★☆☆☆☆

Very horrible customer service. I had flown from and landed to this airport many times, but the experience keeps getting worse every single time. Condescending, rude staff who mistreat passengers.

Tina (Suédois)
il y a 8 mois
★☆☆☆☆

Frankfurt flygplats fungerade bra tills vi kom till tullen, då det var ett katastrofalt bemötande. Först blev vi kroppsvisiterade trots att vi är en vanlig, turistande barnfamilj. Sedan rev de igeom hela vårt handbagage och stökade till det. Vi fick kasta bort en liten burk mamelad för att den manliga kontrollanten var övernitisk. Hans kvinnliga kollega skämdes över honom. Den manliga tulltjänstemannen klämde även sönder en fransk vitmögelost, och stod högljutt och ojade sig över den, som om han aldrig själv varit utsnför landets gränser. Oprofessionellt bemötande.

Rita (Italien)
il y a 10 mois
★☆☆☆☆

Pessimo aeroporto. Unico che io sappia in Europa che ha deliberatamente chiuso il tunnel del flight connection costringendo le persone a fare tutti i controlli. Ieri sono stata sottoposta a tre controlli con tanto di scansione dell’ iride e body scanner. Personale insufficiente per fare i controlli, file chilometriche e il risultato è che 15 di noi che dovevano arrivare a Firenze sono state lasciate a Francoforte. Sarà anche un aeroporto internazionale, ma quando mai un aeroporto definito tale chiude alle 23 e riapre alle 5? Mai più!

Cla (Italien)
il y a 10 mois
★☆☆☆☆

Il personale aeroportuale dei controlli maleducato come pochi! Scortesia, presa in giro sono all’ordine del giorno, pizza e spaghetti ripetuto per prendere in giro, per essere persone che devono garantire la sicurezza sono molto basita dal comportamento NON PROFESSIONALE anzi, tutto l’opposto! Mai capitato nei vari viaggi fatti di trovare così poca professionalità!!!! Non mi è possibile dare meno di una stella ma sicuramente non metterò mai più piede in questo posto indecoroso!!

Donna borkowski (Anglais)
il y a 1 année
★☆☆☆☆

Horrible experience. Flight cancelled due to labor dispute 07/28/22. Night in the hotel, next day I was told I’m rebooked for 07/31/22. . That was unacceptable to me , so , why searching for sooner flight I was swindled of $5600 cash by somebody that introduced herself as julienne and was sitting in the “tickets for all a airlines” , she sold me a fake ticket on a plane that didn’t take empty seats , took my money and … good luck to me … she also swiped my cc for a different ticket , that didn’t work for me , but the money was not refunded to my credit card … and all of that in the levity place , next to Lufthansa counters .. now I can’t find anybody to help me possibly get the money back , and my cc is investigating the fraudulent activity, she also swim the card two more times for various amounts, but cats was blocked due to suspicious of fraudulent intended… absolute horrible experience . Will not fly through that airport any more if possible

Fuller (Anglais)
il y a 1 année
★☆☆☆☆

Attend Frankfurt airport to be treated like second class citizen if you arent German. If you are of colour/ different races, you will not be helped. The ground staff refuse to serve anyone who is not German. The passport control teams are rude and racist. Over selling seats and then only letting Germans on the plane.
This is GLOBAL hub. Airports see thousands of people daily from different countries and cultures. Learn to treat passengers with respect and educate your staff that systemic racism is not acceptable. What an embarrassment to the German name, culture and people.

Sharon Eckstein (Anglais)
il y a 1 année
★☆☆☆☆

I got stuck here due to my flight coming in late and walked around like a new traveler for over 2 hours trying to figure out where to go to pick up my luggage, where to get on the s Bahn, where to go for everything! It was such a frustrating experience due to no signs to help direct people who don't know how this airport works. I will never pass through this airport again if at all possible. Been traveling for 35+years and NEVER experienced anything like this airport. Terrible!

Paolo (Italien)
il y a 2 années
★☆☆☆☆

Siamo una coppia ultra ottantenni abbiamo chiesto una carrozzina
Ci hanno proprio abbandonati

Lynn Tinker Toye (Anglais)
il y a 2 années
★☆☆☆☆

I connected from USA through Frankfurt to France on Lufthansa. Planes were late. Customs and Security lines so long I missed connecting flights coming and going. Airport poorly signed. All stuff rude and condescending. No help or staff to be found anywhere. I had to check into a hotel overnight due to missed flight. I will NEVER fly LUFTHANSA or take a flight through Germany EVER again . I will also share my experience with ever one I know. Shame on you Germany.



Maura (Italien)
il y a 2 années
★☆☆☆☆

Esperienza negativissima .Non siamo riusciti a trovare una consulenza in.lingua Italiana (neppure all ufficio infirmazioni)Impiegati prepotenti e maleducati che ci hanno anche messo le mani addosso per spingerci fuori . Non consiglio a nessuno di transitare da lì.

Ugene Schultz (Anglais)
il y a 2 années
★☆☆☆☆

Absolutely pathetic no but no currency exchange facilities open stuck here for 7 hours can buy anything to eat or drink.

Andreas Bjerre Nielsen (Anglais)
il y a 4 années
★☆☆☆☆

I recently had a connecting flight at Frankfurt. It was a horrible experience. My flight was cancelled, which off course can happen anywhere for many reasons. But the problem was, that after that the airport staff was extremely unpolite. At one point I needed help from the staff, because my wife and I had been seperated from each other, so I asked some security staff for help, which direction I should text my wife to go. They didn't really care to help and in the end gave 3 different answers. Later another staff became very angry because I asked him "Do you know where is the exit", and since I didn't start out saying "Excuse me sir" (something you can forget after 24 hours travel and little sleep!) he became angry and thought I was being rude. So if you have the oppotunity go through Amsterdam or somewhere else!

Tasja Botha (Anglais)
il y a 4 années
★☆☆☆☆

If you can avoid this airport avoid it!

I stood in a security que right in the front waiting to go through for 10mins while the staff where chatting and laughing. They knew there were four people needing to get through security to make the British airways fly to city airport but they did not care one bit. There attitude was it is not my problem even when asked to tell the Ground crew staff that we were there. Upon finally arriving at the gate we were told sorry gate closed. We asked did the security guy not tell you we were at the front of the que, to which we were told we have been having problems with the security control since the summer and unfortunately they do not have control of what we can and cannot do.

If the security company at Frankfurt airport actually did their jobs and not chat to each other the entire time, I wouldn’t have taken us 15 mins to get through security when one is first in the que. Also none of us were pulled over either so just the security firm having no sense of urgency at all.

Needless to say the lady at British airways was a great help in getting me on the next flight out... thank you

Oldbidie (Anglais)
il y a 5 années
★☆☆☆☆

I recently had the misfortune to have a connecting flight at this airport. It was an oasis of calm until we went to the gate. There were hundreds of people there. It was like an Indian train station in films. We had to queue at an entry gate to have our documents checked + were directed to the end of a long, long line. When we got to the front were were told that we had to join another line to get visas checked again. Got to the front of this huge line where young man checked our papers while dealing with another query on the phone. Told us to go to front of original line. A group of loud mouth Americans (all wearing black T shirts for some 2018 Alaska tour) told us to go to the back of the line. So they are in charge of procedures at this airport? Anyway back at the end of line. Eventually get to front and told that papers not stamped + go back to second line again. At this point I was angry + asked them to get the idiot boy over + do his job properly. Can I give this no stars? All personnel were rude and incompetent + why was almost everyone in the airport pushed into one small area?

Ismaeil Fazel (Anglais)
il y a 5 années
★☆☆☆☆

As a Canadian, witnessing the impolite, unprofessional, racist behaviour of German staff was a total consternation!! constrrnated

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