I've been traveling since I was 9, and this airport is by far the worst. The security staff are soooo rude and so incompetent.

Absolutely incompetent. The new EU EES (Entry Exit System) is now being put into service. It took an Hour and 10 minutes to get through arrivals passport control. Firstly they asked some people to use the biometric scanners that were in the waiting area. Whether this was used or not made absolutely no difference to waiting time. Everyone who used them was sent back into the queue. At the border guard kiosk, all was done again. Allegedly this was to confirm what had already been scanned regardless of whether you had used the biometric scanner! In addition the usual passport checking and stamping was done.
Whilst I might be able to excuse the length of time it took by agreeing to the double checking in order to confirm the system was working, it was difficult to justify when leaving Germany through Frankfurt was just as bad with the same lengthy queue.
My wife has an EU passport and was able to go through in just 5 minutes in either direction.
Surely having been scanned and checked on the way in, I should simply have to submit my biometric data again and go on my way to security check.
The UK end took just 5 minutes for me and my wife to get through passport control at Heathrow.
Given Germany's reputation for efficiency it is hard to credit them with anything other than being good at wasting time
Furthermore, the signs at Frankfurt airport are at best misleading or simply not shown, leaving travellers to search around the airport for a sign that might lead them to the desired destination.
I would have left 0 stars as a rating but that is not an option!

Last month, my wife and I took a trip to South Africa. It’s a dream destination with breathtaking landscapes and animals, which of course means safaris. In short, before we could enjoy these incredible pleasures, we had to get there. We booked our tickets months in advance through an online travel agency. Unfortunately, we had a terrible experience and encountered the worst possible circumstances. Lufthansa was to fly us there, which in itself was epic. Not to mention the stopovers on both the outbound and return flights. We departed from CDG for Johannesburg via Frankfurt and its airport. What a nightmare! It was the worst possible experience. Right from the start, our flight was delayed for reasons unknown. The delay was initially 1 hour and 15 minutes, but was reduced to 25 minutes. You learn on the tarmac that arrivals are in the first terminals, A, B, etc., but international flights take off from the last terminals, X, Y, Z, and that’s when you realize the size of this airport. We barely made our outbound flight, and what we didn’t know yet was that our luggage wasn’t as lucky as we were. It arrived two days later, but we had already filed a complaint with the airline about this.
On the return trip, there were no delays, but we don’t know why the screening and orientation procedures were different. We had to wait in line again to have our luggage searched, despite the tight schedule. People who arrived after us were going through before us—it was a real circus. And then there was the racial profiling, let’s face it; I would have thought it was because I’m a man of color… Well, no, it was my wife, who is white. Apparently, a spicy sauce she bought at the duty-free shop in Johannesburg reacted to explosives. We thought it was a bad joke, but no, they wouldn’t budge. And it was a young girl, about 20/22 years old, who was in charge of this and who decided to go after my wife, threatening her that if she didn’t lower her voice, she would miss her flight and even worse, because a young cop who must have watched too many episodes of Derrick decided to get involved and play tough. My wife burst into tears, and I could see the glee in the eyes of this low-level cop who was a perfect match for this young woman. Anyway, I join my wife and tell her that there’s no point in getting upset, that we’ll be home soon, and I look at these two poor airport employees whose lives are so miserable and boring that their greatest thrill is to play with the little influence and power they have at that moment. I look at my wife and say to her, “Listen, you and I have been traveling the world for years and we’re not done yet. They’re stuck here searching through the luggage of people like you and me. Believe me, we’re where we belong, and they’ll end up here. I’ve never had any grievances against Germans in the past, but now I do. I’ve always refused to learn their language, even though I speak eight. I have vague memories of visiting the Brandenburg Gate when I was young. But now there’s no way I’m setting foot in that country or that airport again, no matter what. It doesn’t matter if I’m generalizing about one incident, when you do this job you have to be beyond reproach, and they are far from it.
I’m going to blacklist Lufthansa and Frankfurt Airport—the whole country, in fact! I found myself dreaming of hurting the people who attacked my wife. They brought out the worst in me. That is the sad conclusion of our trip to South Africa. Apart from that, it was very pleasant and unforgettable.

Finally after 40 minutes we passed through security! Three families/groups ahead of us. After we finally got through I complained rather loudly. Once again security in Frankfurt is the worst. Talking among each other as much as working, so ridiculously slow! I told them they are the worst I have EVER seen. Everyone else in line felt the same I’m sure. The line we were sent to had SEVEN staff there.

The Lufthansa staff in Chicago was almost as bad, flirting with each other, completely careless attitude, even with the two hour delay. In fact, I never heard a single apology for the delay! They should have been saying sorry with every person at least once. Many people missed flights and had to stay over. Ok, that happens but when careless flirting staff don’t acknowledge it it is really infuriating.

Avoid Lufthansa and Frankfurt whenever possible. Much better options exist.

Sorry for the lenghty review....
I'm reviewing Frankfurt Airport as someone picked up a passenger:
1) my friends' flight was delayed from its departing City. Reason given FRA didn't have enough staff to handle the incoming flights!
2) when we got there, we drove to Arrivals parking -where 10 min parking is free of charge! 10 mins. for pick up at an airport what joke!!
3) While there we had intermittent to NO Cellphone reception - another joke?!
4) After my friend's plane had landed (inner Europe flight) it took her over an hour to get her luggage -this is around 10-11 p.m.
5) we only had intermittent to NO cellphone reception, I walked into the terminal several times to see if I could find her, and I agree with reviews on this and other review sites that the signage in FRA is no existent and/or misleading
6) for ca. 1hour and 15 minutes we ended up paying Euro 30.00 for Parking!!!! what a rip-off, especially since we had to wait that long, because they were short staffed!!

We had to park all the way at the end of arrivals because everything else was full. Of course, if takes passengers over an hour to exit the Terminal there will be parking spots blocked instead of flowing traffic. But I guess as long as they charge those kind of parking fees......

Customer oriented service non-existent at Frankfurt Airport.

JFK NYC on the other hand excellent!! They have two Cellphone parking lots on the Airport grounds. You park for free and have to stay with your vehicle. The person you're picking up calls you when they're outside the Terminal with the exact exit location and then you can drive there, pull up, pick up the passenger and leave so you're not blocking whatever few parking spaces there are for hours at a time!!

FYI: FRA and JFK handle about the same amount of passengers per year and have approx. the size of land area.

FYI: Most reviews on this and other review sites about Frankfurt Airport are 1star / negative.

Den värsta flygplatsen jag någonsin varit på. Det är för stort, inga människor på informationsplatsen, inget gott tecken på att de skulle gå, ingen mat (bara på ett ställe, trångt förstås). Jag vill aldrig passera här igen!

Very horrible customer service. I had flown from and landed to this airport many times, but the experience keeps getting worse every single time. Condescending, rude staff who mistreat passengers.

Frankfurt flygplats fungerade bra tills vi kom till tullen, då det var ett katastrofalt bemötande. Först blev vi kroppsvisiterade trots att vi är en vanlig, turistande barnfamilj. Sedan rev de igeom hela vårt handbagage och stökade till det. Vi fick kasta bort en liten burk mamelad för att den manliga kontrollanten var övernitisk. Hans kvinnliga kollega skämdes över honom. Den manliga tulltjänstemannen klämde även sönder en fransk vitmögelost, och stod högljutt och ojade sig över den, som om han aldrig själv varit utsnför landets gränser. Oprofessionellt bemötande.

Pessimo aeroporto. Unico che io sappia in Europa che ha deliberatamente chiuso il tunnel del flight connection costringendo le persone a fare tutti i controlli. Ieri sono stata sottoposta a tre controlli con tanto di scansione dell’ iride e body scanner. Personale insufficiente per fare i controlli, file chilometriche e il risultato è che 15 di noi che dovevano arrivare a Firenze sono state lasciate a Francoforte. Sarà anche un aeroporto internazionale, ma quando mai un aeroporto definito tale chiude alle 23 e riapre alle 5? Mai più!

Il personale aeroportuale dei controlli maleducato come pochi! Scortesia, presa in giro sono all’ordine del giorno, pizza e spaghetti ripetuto per prendere in giro, per essere persone che devono garantire la sicurezza sono molto basita dal comportamento NON PROFESSIONALE anzi, tutto l’opposto! Mai capitato nei vari viaggi fatti di trovare così poca professionalità!!!! Non mi è possibile dare meno di una stella ma sicuramente non metterò mai più piede in questo posto indecoroso!!

Horrible experience. Flight cancelled due to labor dispute 07/28/22. Night in the hotel, next day I was told I’m rebooked for 07/31/22. . That was unacceptable to me , so , why searching for sooner flight I was swindled of $5600 cash by somebody that introduced herself as julienne and was sitting in the “tickets for all a airlines” , she sold me a fake ticket on a plane that didn’t take empty seats , took my money and … good luck to me … she also swiped my cc for a different ticket , that didn’t work for me , but the money was not refunded to my credit card … and all of that in the levity place , next to Lufthansa counters .. now I can’t find anybody to help me possibly get the money back , and my cc is investigating the fraudulent activity, she also swim the card two more times for various amounts, but cats was blocked due to suspicious of fraudulent intended… absolute horrible experience . Will not fly through that airport any more if possible

Attend Frankfurt airport to be treated like second class citizen if you arent German. If you are of colour/ different races, you will not be helped. The ground staff refuse to serve anyone who is not German. The passport control teams are rude and racist. Over selling seats and then only letting Germans on the plane.
This is GLOBAL hub. Airports see thousands of people daily from different countries and cultures. Learn to treat passengers with respect and educate your staff that systemic racism is not acceptable. What an embarrassment to the German name, culture and people.

I got stuck here due to my flight coming in late and walked around like a new traveler for over 2 hours trying to figure out where to go to pick up my luggage, where to get on the s Bahn, where to go for everything! It was such a frustrating experience due to no signs to help direct people who don't know how this airport works. I will never pass through this airport again if at all possible. Been traveling for 35+years and NEVER experienced anything like this airport. Terrible!

Siamo una coppia ultra ottantenni abbiamo chiesto una carrozzina
Ci hanno proprio abbandonati

I connected from USA through Frankfurt to France on Lufthansa. Planes were late. Customs and Security lines so long I missed connecting flights coming and going. Airport poorly signed. All stuff rude and condescending. No help or staff to be found anywhere. I had to check into a hotel overnight due to missed flight. I will NEVER fly LUFTHANSA or take a flight through Germany EVER again . I will also share my experience with ever one I know. Shame on you Germany.

Esperienza negativissima .Non siamo riusciti a trovare una consulenza in.lingua Italiana (neppure all ufficio infirmazioni)Impiegati prepotenti e maleducati che ci hanno anche messo le mani addosso per spingerci fuori . Non consiglio a nessuno di transitare da lì.

Absolutely pathetic no but no currency exchange facilities open stuck here for 7 hours can buy anything to eat or drink.

I recently had a connecting flight at Frankfurt. It was a horrible experience. My flight was cancelled, which off course can happen anywhere for many reasons. But the problem was, that after that the airport staff was extremely unpolite. At one point I needed help from the staff, because my wife and I had been seperated from each other, so I asked some security staff for help, which direction I should text my wife to go. They didn't really care to help and in the end gave 3 different answers. Later another staff became very angry because I asked him "Do you know where is the exit", and since I didn't start out saying "Excuse me sir" (something you can forget after 24 hours travel and little sleep!) he became angry and thought I was being rude. So if you have the oppotunity go through Amsterdam or somewhere else!

If you can avoid this airport avoid it!

I stood in a security que right in the front waiting to go through for 10mins while the staff where chatting and laughing. They knew there were four people needing to get through security to make the British airways fly to city airport but they did not care one bit. There attitude was it is not my problem even when asked to tell the Ground crew staff that we were there. Upon finally arriving at the gate we were told sorry gate closed. We asked did the security guy not tell you we were at the front of the que, to which we were told we have been having problems with the security control since the summer and unfortunately they do not have control of what we can and cannot do.

If the security company at Frankfurt airport actually did their jobs and not chat to each other the entire time, I wouldn’t have taken us 15 mins to get through security when one is first in the que. Also none of us were pulled over either so just the security firm having no sense of urgency at all.

Needless to say the lady at British airways was a great help in getting me on the next flight out... thank you

I recently had the misfortune to have a connecting flight at this airport. It was an oasis of calm until we went to the gate. There were hundreds of people there. It was like an Indian train station in films. We had to queue at an entry gate to have our documents checked + were directed to the end of a long, long line. When we got to the front were were told that we had to join another line to get visas checked again. Got to the front of this huge line where young man checked our papers while dealing with another query on the phone. Told us to go to front of original line. A group of loud mouth Americans (all wearing black T shirts for some 2018 Alaska tour) told us to go to the back of the line. So they are in charge of procedures at this airport? Anyway back at the end of line. Eventually get to front and told that papers not stamped + go back to second line again. At this point I was angry + asked them to get the idiot boy over + do his job properly. Can I give this no stars? All personnel were rude and incompetent + why was almost everyone in the airport pushed into one small area?