J’ai utiliser le vol LX2809 de Genève du 18.12.25 pour Zürich
qui devait partir à 10 h 35 et qui avec plusieurs retards au décollage est
arrivé finalement vers 12h. Donc arrivée vers 12 h à Zürich, un bus vient nous prendre sur la piste et nous conduit aux bâtiments centraux , là, passage au contrôle douanier,
alors que nous avons tous déjà été controlés à Genève, de là on prend
la navette comme tous le monde pour accéder aux portes E.
J’avais reçu un SMS m’indiquant la porte E53.
J’arrive à cette porte, personne et aucune indication , sinon le vol suivant vers Istanbul.
Je trouve enfin un employé, avec un gilet fluo, à proximité, qui termine
un très long téléphone, il m’indique que le vol est annulé et que je dois
me mettre à la file de la porte E55.
Là il y a déjà 40 ou 50 personnes il est environ 12h30.
Il y a 2 personnes au comptoir, un homme et une femme, qui s’en va après 1h30,
nous sommes toujours là debout à attendre notre tour.
Je passe enfin vers 16h30-16h45, cet employé me replace sur le même vol
du lendemain, me trouve une chambre d’hôtel avec un ticket de bus pour 24h.
Cet employé a été parfait, professionnel, aimable et comme moi,
il n’a même pas été aux toilettes depuis midi.
Je suis enfin libéré !
Pas une seule personne est venue l’aider après le départ de la dame.
Il aurait suffit de donner des tickets dans l’ordre d’arrivée pour que
l’on puisse s’asseoir et attendre plus sereinement notre tour .

Où sommes nous, en Suisse, dans la capitale économique de ce pays,
ou dans un aéroport régional d’un pays du tiers monde ?

A simple transfer is not an easy experience. Forget about Swiss precision. Nonsense after nonsense.

We flew with Swiss Air from India to Brussels with a transfer in Zurich. The first flight from Mumbai was delayed, so after spending over 10 hours on the plane, we hoped for a smooth transfer.

And here in the corridor, just like that, three policemen were waiting, checking tickets and passports of several hundred tired people. Many people counted on an efficient transfer (1.20 hours for us), so the unexpected inspection, with all its slowness and rudeness, started to cause frustration and nervousness. But that was only a beginning.

After the policemen, the security was checked as it is always done BEFORE the flight. I have never been checked AFTER a flight before. Only two lines for checking were available for several hundred people. Passengers were checked very thoroughly and turned back, regardless of their discomfort after a long flight and the lack of an available toilet.

The fact that many passengers were just passing through at this airport did not play any role for the staff and, as I know, many people missed their transfers. When I asked if the flight to Brussels would be delayed because we were being held too long, I heard a short 'no'.

After reaching the plane in sprint style, we were graciously allowed to board, but there were passengers (from another flight) who were 90 seconds late and this is where Swiss precision worked: they were not allowed to board. It is not the end. Our plane didn't leave as planed but was considerably delayed because they were looking for some suitcases. Maybe ours because they didn't reach Brussels. The last time I had such a circus was in the 1990s, when I was flying through Turkey to the Balkans and my luggage constantly landed in Moscow.

I haven't seen such nonsense in a long time. In addition, the rudeness and haughtiness of the Swiss. Therefore, I definitely do not recommend Zurich airport or Swiss Air when it comes to large transports. They better stay a local airport because they have neither the skills nor the infrastructure to handle flights with large numbers of passengers.

Date of experience: 27 November 2023

Catastrophique. Un déni total des passagers romands et tessinois. Personnel aux guichets d'embarquement antipathique. Informations pour guider les voyageurs inexistants. Gestion des files nulle.

5/5

Hi I was in Zurich Kloten Airport in the first time with my family and one of the best Airport in the world. We have been traveling more than 25 destinations but this is the best !